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Terms of Use

Effective Date: August 13, 2025

This website “Site” is owned and operated by Cooper Multifamily Services LLC, its subsidiaries, affiliates and related entities (collectively, “CMS”). Please read these Terms of Use (these “Terms”) carefully before using this Site. By accessing or using this Site in any way, including without limitation, browsing this Site, using any information, and/or submitting any content or personal information to CMS, you agree to and are bound by the terms, conditions, policies and notices contained in these Terms, including conducting this transaction electronically, disclaimers of warranties, damage and remedy exclusions and limitations, and a choice of law. 

1. Site Content

(a) This Site is for your personal and noncommercial use. This Site contains copyrighted material, trademarks, service marks, trade dress and other proprietary content, including but not limited to text, software, sound, photographs, buttons, images, logos, video and graphics (the “Content”), and the entire selection, coordination, arrangement and “look and feel” of this Site and the Content are copyrighted as a collective work under United States copyright laws (collectively, “Intellectual Property Rights”). Neither these Terms nor your use of this Site transfers any right, title or interest in the Site or the Content to you, and CMS and its third-party licensors retain all of its and their respective right, title and interest to the Site and Content.

(b) Except as provided in these Terms, you may not use, modify, republish, frame, print, display, perform, reproduce, license, transfer, sell, assign, post, transmit, distribute, reverse engineer, create derivative works from, or otherwise exploit any Content or information from this Site, in whole or in part, without the express written permission of CMS.

(c) This Site is available worldwide to anyone with Internet access. However, this Site may not be continuously available due to maintenance or repairs, disruption in Internet service or other unforeseen circumstances. Further, a reference to a product or service on this Site does not imply that such product or service is or will be available in your location. The Content of this Site, including advertising content, is intended for use and display only where its use and display are permissible in accordance with applicable laws and regulations.

(d) Certain materials on this Site may be furnished by third parties, including any advertisements. Certain product, service, or company designations for companies other than CMS may be mentioned in the Site for identification purposes only. Third party trademarks, trade names, logos, product or services names contained on this Site are the trademarks, registered or unregistered, of their respective owners.

(e) This Site may provide you with the option to electronically enter into agreements with us, such as certain transactions related to your proposed or actual rental of an apartment, including but not limited to an application to lease an apartment, certain consents related thereto, a lease agreement for an apartment, a renewal of a lease agreement, and/or payments related to your application for or lease of an apartment. This Site may also allow you to apply for employment with us. Your use of this Site to make applications and enter into such transactions with us is completely voluntary. However, if you make an application, or enter into any such transaction via this Site or through any link on this Site, you consent to doing so by electronic form, and to providing an electronic signature (which is any electronic action acknowledging agreement) in the form specified on this Site, rather than a handwritten signature. In addition, you understand and acknowledge that all consents, applications and transactions that you enter into via this Site will be legally binding on you, just as if they were done on paper, and that your electronic acceptance in the form specified on this Site will be binding as though you had physically signed a paper document by hand.

2. User Conduct

By using this Site, you agree to not: (a) delete, modify, hack or attempt to change or alter any of the Content on the Site; (b) use any device, software or routine intended to damage or otherwise interfere with the proper functioning of the Site or servers or networks connected to the Site, or take any other action that interferes with other parties’ use of the Site; (c) use any robot, spider or other automatic or manual device or process for the purpose of harvesting or compiling information on the Site for purposes other than for a generally available search engine; (d) use any CMS names, service marks, or trademarks without our prior written consent, including without limitation as metatags, search engine keywords, or hidden text; (e) use any material or information, including images or photographs, which are made available through this Site in any manner that infringes any copyright, trademark, patent, trade secret or other proprietary right of any party; (f) upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files, or any other similar software or programs that may damage the operation of another’s computer or property of another; or (g) provide false information on your registration form, or impersonate someone else.

3. Permissible Use

Except as indicated to the contrary elsewhere on this Site, you may view, copy, retransmit and print the Content available on this Site subject to the following conditions: (a) The Content is used solely for personal, informational, or internal business purposes; (b) the Content is not provided, sold, licensed or leased (nor is access provided to the Content) for any fee or other consideration; (c) all copyright, trademark and other proprietary rights notices included in the Content as presented on this Site appear on all copies; (d) the Content is not modified or altered in any way; and (e) no graphics are used separately from accompanying text.

4. Modifications to Terms and Site

CMS may change these Terms from time to time. Please review these Terms periodically for any updates or changes. Your continued use of this Site following the posting of any updates or changes to these Terms constitutes your acceptance of such changes. If you object to any provision of these Terms or any subsequent modifications to these Terms, your only recourse is to immediately terminate use of the Site. CMS reserves the right to modify or terminate your access to the Site (or portions of the Site) at any time, temporarily or permanently, with or without notice to you, and is not obligated to support or update the Site. The provisions of these Terms which by their nature should survive your suspension or termination will survive, including but not limited to the rights and licenses you grant to CMS in these Terms, as well as the releases, disclaimers, and limitations on liability and the provisions regarding jurisdiction, choice of law, no class action, and mandatory arbitration. CMS may also impose limits on certain features and services, restrict your access to parts or all of this Site, or charge fees for access to portions of this Site without notice or liability. You acknowledge and agree that CMS will not be liable to you or any third party in the event that CMS exercises its right to modify or terminate access to the Site or portions of the Site.

5. Your Privacy

CMS will treat any information it collects from you through this Site in accordance with its PRIVACY POLICY (the “Privacy Policy”), which is hereby incorporated by reference. Please review the Privacy Policy before you use this Site. If you are unwilling to accept the terms and conditions of the Privacy Policy, please do not use this Site. 

6. Phone Call, Text and Email Consent Terms & Conditions

You consent to receiving phone calls and text messages from CMS and its affiliated companies, either directly or via one of our vendor partners, and you consent to receive communications (including phone calls, texts, mobile push notifications, or notices and messages through other services made available by our affiliated companies and vendor partners) including personalized marketing phone calls and text messages, which may be sent using an automatic telephone dialing system, to the mobile telephone number you provided. Consent to receive automated marketing text messages is not a condition of any purchase. You represent that you have the authority to agree to receive text messages on the telephone number that you provided to us, or from which you sent a request to us. You agree to notify us regarding any changes to your telephone number. Message frequency depends upon your activity. Standard message and data rates may apply. Text messaging is not available in all areas. Not all mobile devices or handsets may be supported. Neither we, nor our affiliated companies or vendor partners are liable for delayed or undelivered messages. You may not enroll if you are under 18 years old. To stop receiving text messages from us at any time, you can opt out of the service by texting STOP in a reply text message to any of the text messages you have received from us, our affiliated companies or vendor partners. In response, you may receive a one-time opt out confirmation text message. Please note that should you choose to opt out, if you are a resident or later become a resident of one of our communities, you may continue to receive certain time-sensitive and relevant communications regarding your lease, account, or your community. By participating in our text messaging service, you are agreeing to these terms and conditions and to these Terms and the Privacy Policy.

You consent to receiving emails from CMS and its affiliated companies, either directly or via one of our vendor partners. You may cancel or modify our email marketing communications you receive by following the instructions contained within the promotional emails. Please note that we reserve the right to send you certain communications relating to your account, any services CMS provides to you or use of this Site, such as administrative and service announcements and these transactional account messages may be unaffected if you choose to opt-out from receiving email marketing communications.

7. Other Sites, Content, Products and Services

As a convenience to you, this Site may provide links to web sites and access to content, products and services of third parties, including without limitation, CMS’s affiliates, advertisers, and strategic partners and other entities with which our connection consists of only a hyperlink (“Linked Sites”). You should refer to the separate terms of use, privacy policies, and other rules posted on Linked Sites before you use them. CMS and its affiliates do not author, edit, monitor, endorse, sponsor or guarantee the information provided by third-parties and are not responsible in any way for any advice, content, information, practices, products or services related to or made available by third-parties. CMS further disclaims responsibility and liability for: (a) the availability of or content provided on such Linked Sites, nor does inclusion of any link imply endorsement of the Linked Sites by CMS, or vice versa; (b) third party content accessible through such Linked Sites; (c) any loss or damage whatsoever you may incur from dealing with any Linked Site; or (d) your dealings with any third parties found on or through this Site, including your participation in promotions, the payment for and delivery of goods, if any, and any terms, conditions, warranties, or representations associated with such dealings. You bear all risk associated with the use of such Linked Sites, third party services, and your correspondence or business dealings with advertisers other than CMS found on or through this Site.

8. Typographical Errors

Our goal is to provide complete, accurate, and up-to-date information on our Site. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This Site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability of properties, and some information may not be complete or current. CMS therefore reserves the right to correct any errors, inaccuracies or omissions (including after a request for information or an application has been submitted) and to change or update information at any time without prior notice.

9. Copyright Infringement

CMS does not permit copyright infringing activities and infringement of intellectual property rights on the Site. If a person is a copyright owner or an agent thereof and believes that any content posted on the Site infringes upon another’s copyrights, such person may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing CMS’s DMCA Contact set forth below with the following information in writing (see 17 U.S.C. 512(c)(3) for further details):

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  • Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit us to locate the material;
  • Information reasonably sufficient for us to contact the reporting person, such as an address, telephone number and, if available, email address;
  • A statement that the reporting person has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  • A statement that the information in the notice is accurate, and, under penalty of perjury, that the reporting person is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Please send all DMCA notices to CMS’s copyright contact to receive notifications of claimed infringement (the “DMCA Contact”) at:

Cooper Multifamily Services LLC 

102 S. Tejon Ave., #1100

Colorado Springs, CO 80903

Attn: Legal Department-DMCA

Please be advised that DMCA notices should go to the DMCA Contact at the above address. The complaining person acknowledges that in the event he/she fails to comply with all the requirements of this Section, such person’s DMCA notice may not be valid. We recommend that you speak to a legal advisor before filing a DMCA notice with our designated agent to assess your rights.

If the person who is allegedly infringing a copyright (as reported by the complaining person above) believes that content that was removed (or to which access was disabled) is not infringing, or that such person has access from the copyright owner, the copyright owner’s agent, or pursuant to the law, to post and use the content, the person responding to the complaint may send a counter-notice containing the following information to the DMCA Contact:

  • The responding person’s physical or electronic signature;
  • Identification of the content that has been removed or to which access has been disabled and the location at which the content appeared before it was removed or disabled;
  • A statement that the responding person has a good faith belief that the content was removed or disabled as a result of mistake or a misidentification of the content; and
  • Such responding person’s name, address, telephone number, and email address, a statement that such responding person consents to the jurisdiction of the Federal District Court for the judicial district where the responding person’s address is located, and that the responding person will accept service of process from the person who provided DMCA notification to us or an agent of such person.

If a counter-notice is received by the DMCA Contact, we may send a copy of the counter-notice to the original complaining party informing such party that it may replace the removed content or cease disabling it in ten (10) business days. Unless the copyright owner files an action seeking a court order against the content provider, member or user, the removed content may be replaced, or access to it restored, in ten (10) to fourteen (14) business days or more after receipt of the counter-notice, in our sole discretion.

10. Disclaimer

TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, THIS SITE AND ALL CONTENT, MATERIALS, INFORMATION, PRODUCTS AND SERVICES PROVIDED ON THIS SITE, ARE PROVIDED ON AN “AS IS, WHERE IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS. CMS EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OF TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. CMS MAKES NO WARRANTY, AND EXPRESSLY DISCLAIMS ANY OBLIGATION, THAT THE SITE WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR THAT THE CONTENT WILL BE UP-TO-DATE, COMPLETE, COMPREHENSIVE OR ACCURATE.

11. Limitation of Liability

IN NO EVENT SHALL CMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, INCREASED OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, REVENUE, DATA, GOODWILL OR USE, INCURRED BY YOU OR ANY THIRD PARTY, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), ARISING FROM YOUR ACCESS TO, OR INABILITY TO ACCESS, OR USE OF THIS SITE OR ANY SERVICES PROVIDED IN CONNECTION WITH THIS SITE, EVEN IF CMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION ON LIABILITY APPLIES TO, BUT IS NOT LIMITED TO, THE TRANSMISSION OF ANY DISABLING DEVICE OR VIRUSES WHICH MAY INFECT YOUR EQUIPMENT OR SYSTEM, FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEMS, UNAUTHORIZED ACCESS, THEFT, BODILY INJURY, PROPERTY DAMAGE, OPERATOR ERRORS, STRIKES OR OTHER LABOR PROBLEMS OR ANY FORCE MAJEURE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OR EXCLUSIONS OF LIABILITY IN SOME CIRCUMSTANCES. CONSEQUENTLY, SOME OF THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU. In those jurisdictions which prohibit the exclusion or limitation of liability for consequential or incidental damages, any such liability shall be limited to the maximum extent permitted by law. In no event will CMS’s aggregate liability for any and all claims related to this Site or any products or services provided on this Site exceed $100 US or the amount you paid to CMS, if any, in the last 12 months, whichever is greater.

12. Limitation on Actions Brought Against CMS

You agree that any claim or cause of action arising out of these Terms or your use of this Site must be filed within one (1) year after such claim or cause of action arose or it shall forever be barred, notwithstanding any statute of limitations or other law to the contrary. Within this period, any failure by CMS to enforce or exercise any provision of these Terms or related right shall not constitute a waiver of that right or provision.

13. Dispute Resolution

You agree that any dispute arising out of or relating in any way to your use of this Site requires that such claim be resolved exclusively by confidential binding arbitration except that, to the extent you have in any manner violated or threatened to violate Intellectual Property Rights, CMS may seek injunction or other appropriate relief. The arbitration shall be conducted before a single arbitrator in Colorado Springs, Colorado, in accordance with the rules of the American Arbitration Association (“AAA”), as then in effect. No claims of any other parties may be joined or otherwise combined in the arbitration proceeding. Unless otherwise expressly required by applicable law, each party shall bear its own attorneys’ fees without regard to which party is deemed the prevailing party in the arbitration proceeding. Except for punitive and consequential damages (which may not be awarded), and subject to these Terms, the arbitrators shall be authorized to award either party any provisional or equitable remedy permitted by applicable law. The parties shall equally share all AAA charges and fees associated with the arbitration.

BECAUSE THE USE OF THIS SITE REQUIRES THE ARBITRATION OF ANY CLAIMS OR DISPUTES EXISTING BETWEEN THE PARTIES, NEITHER PARTY WILL HAVE THE RIGHT TO PURSUE THAT CLAIM IN COURT OR BEFORE A JUDGE OR JURY OR TO PARTICIPATE IN A CLASS ACTION OR ANY OTHER COLLECTIVE OR REPRESENTATIVE PROCEEDING. THE ARBITRATORS’ DECISION WILL BE FINAL AND BINDING. OTHER RIGHTS THAT EITHER PARTY WOULD HAVE IF SUCH PARTY WENT TO COURT, INCLUDING WITHOUT LIMITATION THE RIGHT TO CONDUCT DISCOVERY OR TO APPEAL, MAY BE LIMITED OR UNAVAILABLE IN ARBITRATION.

The award of the arbitrator may be enforced in any court having jurisdiction thereof. Each party hereby consents (a) to the non-exclusive jurisdiction of the courts of the State of Colorado or to any Federal Court located within the State of Colorado for any action (i) to compel arbitration, (ii) to enforce any award of the arbitrators, or (iii) at any time prior to the qualification and appointment of the arbitrators, for temporary, interim or provisional equitable remedies, and (b) to service of process in any such action by registered mail or any other means provided by law. Should this Section 13 be deemed invalid or otherwise unenforceable for any reason, it shall be severed and the parties agree that exclusive jurisdiction and venue for any claims will be in the state or federal courts in Colorado Springs, Colorado.

14. Acknowledgement

You hereby acknowledge (a) that you have read and understood these Terms, and (b) that these Terms have the same force and effect as a signed agreement.

15. General

If any provision in these Terms is found by a court or arbitrator to be invalid, the parties agree that the court or arbitrator should give effect to the parties’ intentions as reflected in the provision, and the other provisions of these Terms will remain in full force and effect. CMS’s failure to act with respect to a breach by any visitor using the Site does not constitute a waiver of its right to act with respect to subsequent or similar breaches. These Terms will be governed by and construed in accordance with the laws of the State of Colorado without regard to its choice of law provisions. In the event of any conflict between foreign laws, rules and regulations and those of the United States, the laws, rules and regulations of the United States will govern. These Terms and the Privacy Policy, and any modifications to the foregoing, constitute the entire agreement between the parties with regard to the subject matter in these Terms and supersede all prior understandings and agreements, whether written or oral, as to such subject matter.

16. Contact Information

If you have any questions about these Terms, the practices of CMS, or your dealings with this Site, please contact us through the address below:

Cooper Multifamily Services LLC 

102 S. Tejon Ave., #1100

Colorado Springs, CO 80903

Attn: Customer Service

© 2026 CMS Multifamily • Privacy Policy • Terms of Use

Applicant has the right to provide CMS with a Portable Tenant Screening Report (PTSR) that is not more than 30 days old, as defined in § 38-12-902(2.5), Colorado Revised Statutes; and 2) if Applicant provides CMS with a PTSR, CMS is prohibited from: a) charging Applicant a rental application fee; or b) charging Applicant a fee for CMS to access or use the PTSR.